Chiswick Carpet Cleaning Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Chiswick Carpet Cleaning to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your appointment.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual or business placing a booking for cleaning services with Chiswick Carpet Cleaning.

Company means Chiswick Carpet Cleaning, the provider of the cleaning services.

Services means carpet, rug, upholstery and related cleaning and treatment services supplied by the Company, as detailed in the booking confirmation.

Premises means the property or area where the Services are to be carried out.

Technician means a representative, employee, subcontractor or agent of the Company who carries out the Services.

Agreement means the contract between the Client and the Company for the provision of Services in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides professional carpet, rug, upholstery and related cleaning services within its operational service area. The precise Services to be delivered will be as described in the booking confirmation issued to the Client.

The Company reserves the right to refuse or discontinue Services where the condition of the Premises or items to be cleaned poses a health, safety or environmental risk, or where access and parking arrangements render safe and effective cleaning impracticable.

The Company does not undertake structural building work, electrical work, plumbing work or any activity outside the normal scope of professional cleaning.

3. Booking Process

3.1 Booking requests

Bookings may be requested via the Companys accepted communication channels. The Client is responsible for providing accurate information about the Premises, access arrangements, parking availability, type and quantity of items to be cleaned, and any particular concerns such as stains, pet odours or delicate fabrics.

3.2 Quotations

Any quotation provided by the Company is based on the information supplied by the Client. Quotations are an estimate only and may be adjusted if the actual condition, size or nature of the items or Premises differs from that described by the Client. The Company will inform the Client of any necessary price adjustments before commencing work where reasonably possible.

3.3 Confirmation of booking

The Agreement between the Client and the Company comes into effect when the Company confirms the booking, including the date, estimated time of arrival, services to be provided and the applicable charges. The Company may send the booking confirmation electronically or in writing.

3.4 Access and parking

The Client must ensure that the Technician has safe and unrestricted access to the Premises and suitable nearby parking for the duration of the appointment. Any parking charges, permits or access fees are the responsibility of the Client and may be added to the final invoice where paid by the Company on the Clients behalf.

4. Client Obligations

The Client agrees to:

Provide accurate information when making a booking.

Ensure that someone with authority to grant access is present at the Premises at the agreed appointment time, unless otherwise agreed in advance.

Secure and remove fragile items, valuables, cash and sensitive documents from the areas where the Technician will work.

Inform the Company of any known hazards at the Premises, including loose flooring, exposed wiring, alarm systems, pets, or any substances that may pose a health or safety risk.

Advise the Company in advance of any delicate fabrics, unstable dyes or special materials that may require particular cleaning methods.

5. Payments and Charges

5.1 Rates and pricing

Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges that may be imposed by law. The Company may vary its rates from time to time. The applicable rate is the rate quoted at the time of booking and confirmed in the booking confirmation, subject to any adjustments as set out in these Terms and Conditions.

5.2 Payment terms

Payment is due on completion of the Services, unless the Company has agreed alternative terms in writing prior to the appointment. The Company accepts the forms of payment it makes available from time to time, which may include cashless and electronic methods.

5.3 Deposits

The Company reserves the right to require a deposit for certain bookings, including but not limited to large jobs, commercial contracts or appointments scheduled at peak times. Any deposit will be set out at the time of booking and may be retained or applied against cancellation charges in accordance with these Terms and Conditions.

5.4 Late or non-payment

Where payment is not made when due, the Company reserves the right to charge interest on the outstanding amount at a reasonable commercial rate and to recover any costs incurred in pursuing payment, including debt recovery and legal costs. The Company may also suspend further Services until all outstanding amounts are settled.

6. Cancellations, Rescheduling and Access

6.1 Client cancellations

The Client may cancel or reschedule an appointment by giving the Company reasonable notice during normal business hours. The Company may apply the following charges, which will be advised at the time of booking.

If the Client cancels or reschedules with more than 48 hours notice before the scheduled appointment, no cancellation fee will normally apply.

If the Client cancels or reschedules with less than 48 hours but more than 24 hours notice, the Company may charge a partial fee or retain part of any deposit.

If the Client cancels or reschedules with less than 24 hours notice, or fails to provide access at the agreed time, the Company may charge up to the full quoted amount or retain any deposit in full.

6.2 Company cancellations

The Company will use reasonable efforts to keep all confirmed appointments. However, the Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, illness, equipment failure or emergencies. In such cases, the Company will notify the Client as soon as practicable and will offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or delay.

6.3 Inability to access the Premises

If the Technician is unable to gain access to the Premises at the agreed time, or the Premises is not in a condition that allows the Services to be carried out safely and effectively, the Company may treat the appointment as cancelled by the Client on short notice and may apply a cancellation fee as set out above.

7. Service Standards and Limitations

The Company will provide the Services with reasonable care and skill, using methods and products considered appropriate by the Company for the type and condition of the items to be cleaned.

While the Company will use its best efforts to achieve satisfactory results, the Client acknowledges that complete stain or odour removal cannot be guaranteed, particularly in cases involving old or set stains, permanent dye damage, discolouration, fading, or damage caused by previous cleaning attempts or inappropriate products.

The Client also acknowledges that some materials may react unpredictably to cleaning, and that pre-existing wear, sun damage, weakening of fibres and hidden defects may limit the results achievable and, in rare cases, may be exposed or worsened by cleaning.

8. Damage, Liability and Insurance

8.1 Duty of care

The Company will take reasonable care when carrying out the Services. The Company maintains appropriate insurance cover as required by law and in line with industry practice.

8.2 Client responsibilities for valuables and fragile items

The Client is responsible for removing or securing valuables, breakables and fragile items from the areas where the Technician will work. The Company will not be liable for loss of cash, jewellery, artwork, antiques, or items of purely sentimental value that have not been expressly disclosed in writing and agreed for special handling.

8.3 Limits of liability

To the maximum extent permitted by law, the Companys total liability arising under or in connection with the Agreement, whether in contract, tort, negligence or otherwise, shall be limited to the lesser of the cost of re-cleaning the affected area or the direct cost of repair or replacement of the damaged item, taking into account fair wear and tear, age, condition and depreciation.

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of reputation, arising out of or in connection with the provision of the Services.

Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.

8.4 Reporting damage

Any alleged damage or unsatisfactory performance must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Client must provide evidence, including photographs where possible, and allow the Company reasonable opportunity to inspect and, if appropriate, to rectify the issue.

9. Waste Management and Environmental Regulations

The Company is committed to responsible waste management and compliance with applicable environmental and waste disposal regulations.

Any waste generated by the Services, including extracted soiling and used cleaning materials, will be managed and disposed of in accordance with relevant laws and industry standards. Where the nature of the job requires specific disposal arrangements, the Company may apply a reasonable additional charge to cover such costs, which will be communicated to the Client where practicable.

The Client agrees not to request or require the Company or its Technicians to dispose of any substances or materials in a manner that would breach environmental, health and safety or waste management regulations. If such a request is made, the Technician may refuse to proceed, and the Company may treat the appointment as cancelled by the Client.

10. Health and Safety

The Company operates in compliance with applicable health and safety laws and guidance. The Client must ensure that the Premises are safe for the Technician to work in and must inform the Company of any known risks, such as hazardous substances, structural defects, infestations or unsafe access routes.

The Technician may refuse to carry out or continue any work if they reasonably consider that working conditions present a risk to health or safety. In such circumstances, the Company will inform the Client and may treat the appointment as cancelled by the Client if the risk cannot be promptly addressed.

11. Complaints and Dispute Resolution

The Company aims to provide a high standard of service. If the Client is dissatisfied, they should contact the Company promptly with full details of the issue. The Company will investigate the complaint and aim to provide a response within a reasonable timeframe.

Where appropriate, the Company may offer to re-clean specific areas, provide a partial refund or propose another form of resolution, at the Companys discretion and subject to the circumstances of the case.

12. Privacy and Confidentiality

The Company will treat any personal information provided by the Client with care and will use it only for purposes related to the provision of Services, administration of bookings, and compliance with legal obligations. The Company will not disclose the Clients personal information to third parties except where necessary to perform the Services, to process payments, or where required by law.

13. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that specific Agreement. Any updated version will be published or made available by the Company and will apply to future bookings.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede all prior discussions, correspondence and understandings.